Self Pay & Customer Service Specialist

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.Reporting directly to the Revenue Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships. \nEssential Functions Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances  Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns  Accurately post payments and adjustments from patients into the billing system  Perform regular reconciliations of patient accounts to ensure accuracy and completeness  Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner  Maintain accurate and up-to-date financial records, including payment plans and collection activities  Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues  Perform various clerical activities to support daily operations  Creates and promotes a culture of continuous improvement Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations Demonstrates a commitment to CHN and