Marketing & Customer Experience, Working Student

Flybaby makes baby carriers that parents and babies actually love. We're a small, passionate team in Berlin building a brand that stands for movement, freedom, and the joy of keeping your little one close. We're growing fast and looking for a motivated working student to jump in and own a broad mix of responsibilities across customer experience, influencer marketing, offline activations, and project management. This is a hands-on role with real ownership. You won't be fetching coffee – you'll be directly shaping how our customers feel about Flybaby and helping us build a community around the brand. Aufgaben Customer Service & Community Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience Triage and escalate issues where needed, helping to build and maintain a library of response templates Track recurring issues and feedback themes, and report insights to the team to inform product and content decisions Support customers with product questions, fit advice, and order-related enquiries Influencer Research & Outreach Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, with a focus on parenting, baby-wearing, and lifestyle niches Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns Offline Marketing & Events Support the planning and execution of offline marketing activities including baby fairs, retail partnerships, community events and flyers, postcards and other info material Help coordinate logistics for event appearances – materials, samples, booth setup, and on-the-ground support Research relevant events, markets, and local partnership opportunities in key cities Marketing Project Management Support the Head of Marketing & Bran